Question 1

What are your restaurant's operating hours?

Accepted Answer

Hours vary by location and day — see the Locations section for current hours at each kitchen.

Question 2

Where are you located?

Accepted Answer

We have ten locations: Chicago Avondale (inside Picnic Food Hall at 3517 N Spaulding Ave), Chicago South Loop (2537 S Wabash Ave), Milwaukee (733 N Milwaukee St), Dallas (921 W Commerce St), Fort Worth (3004 Cullen St), Plano (5248 Democracy Dr at Legacy West), Houston Westchase (2022 Wilcrest Dr), Houston Third Ward (2616 Blodgett St), Indianapolis (inside Circle City Eats at 1021 N Pennsylvania St), and Austin (inside 5610 Food Co at 5610 N Interstate Hwy 35).

Question 3

Do you offer vegetarian or vegan options?

Accepted Answer

Yes! All vegetarian and vegan options are noted in the menu item descriptions — including our crispy cauliflower bowls and tofu bowls.

Question 4

Are there any gluten-free options?

Accepted Answer

Yes, gluten-free items are labeled as such on the menu. If an item isn't labeled gluten-free, it is not gluten-free.

Question 5

How can I place an order?

Accepted Answer

The best way to order is right here through our website — tap any Order Now button. You can also order at the kiosk inside our food hall locations.

Question 6

Can I order in advance?

Accepted Answer

Yes, you can schedule your order up to 10 days in advance through our website or delivery partner apps.

Question 7

Who handles your deliveries?

Accepted Answer

Deliveries are fulfilled by third-party providers like DoorDash and Uber Eats.

Question 8

Do you offer takeout services?

Accepted Answer

Yes — order takeout through our website or at the kiosk in the food hall.

Question 9

How do I pick up my order?

Accepted Answer

For pickup, ask a food runner at the front desk or scan your phone at a tablet labeled "pickup" to open a locker containing your order. You'll also receive text updates on your order.

Question 10

Who receives the delivery tips?

Accepted Answer

All delivery tips go directly to the drivers of our third-party delivery providers.

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards and mobile payments like Apple Pay and Google Wallet.

Question 12

Are there any additional charges for delivery?

Accepted Answer

Yes, a delivery fee is charged based on your location. You'll see the fee at checkout.

Question 13

Can you accommodate food allergies?

Accepted Answer

Yes — please let us know about any food allergies and we'll do our best to accommodate your needs.

Question 14

Do you offer catering services?

Accepted Answer

Yes, we cater events and special occasions. The minimum order size for catering is $100. Reach out via our contact form to get started.

Question 15

How can I contact you for more information?

Accepted Answer

Reach us by phone at (312) 626-7140, by email at eat@bowlsofrice.com, or by messaging us on Facebook, Instagram, or Google for a quick response. We are not always able to answer phones.

Question 16

How can I provide feedback or lodge complaints?

Accepted Answer

Message us on Facebook, Instagram, or Google, or text (312) 626-7140.

Question 17

What should I do if I have an issue with my order?

Accepted Answer

Text (312) 626-7140 — it's the quickest way for our team to resolve the issue. We aim to deliver the best experience possible, and any issue with your order matters to us.

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